CANCELLATION POLICY: We respectfully ask that you provide us with a 24 hour notice to re-schedule or cancel your appointment. Please understand that when you cancel or miss your appointment without providing a 24 hour notice we are often unable to fill that appointment time. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.
LATE ARRIVAL POLICY: We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you. Appointment times are reserved for each client, so oftentimes we cannot exceed that reserved time without making the next client late. For this reason, arriving after your appointment time may result in loss of time from your massage so that your session ends at the scheduled time. Full service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.
INCLEMENT WEATHER: Inclement weather may result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to bad weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis. MEDICAL CONCERNS: We understand that illnesses do occur at inopportune times. If you have a fever or a known infection within 24 hours prior to your appointment time, we request that you reschedule your session.